Member FAQ's

You may have received your username in the Welcome email when we launched our website.

If you cannot find this email, you can have a reminder sent to your email address by going to the Member Login page, and clicking on the "Forgot username" or "Forgot password" links under the login fields.

If you are still experiencing problems, or have a new email address, please visit our Contact Us page to have an administrator assist you.

All passwords are encrypted and the website and the administration area of Member Jungle are all encrypted by SSL in data transit.

Your data is stored in a secured database which is physically separated from the web-server to further protect your data.

Member Jungle has hosted systems for over 15+ years for Australian government and non-government organisations.

Access to specific member data is controlled by the site administrators who can allow (and restrict) individual access and privileges for additional website or system editors.

The website uses Stripe as the online payment gateway. All details entered into the gateway are encrypted and cannot be accessed by anyone other than the card holder. 

Stripe is a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

If you need to update your email address in the system, you will need to login to your "My Account" area, where you can click the "Review and Edit my details" to update your email address and contact details.

If you do not wish to get newsletter communication from QLEWN, you can mute these in your "My Accounts" tab by clicking the "Mute all website Newsletter emails".

The system will have some membership related emails that are triggered at various stages of your membership that cannot be muted. This is to ensure you are kept updated about the status of your membership with us.

Adding Secondary Members

Once you have completed your sign up as a primary member, you will be able to add your secondary members to your membership. 

To do this, login and go to your members area. 

Click the  button and complete the membership form with your members details. 

Note: If you would like your secondary member to have their own login, then complete the Username field. By doing this they will be sent an email to set their own password to login. 

If you do not add a Username, then the secondary member will not have login access and will not be able to make best use of their QLEWN membership.

Note 2: A secondary member can only be a member of a primary group member. They cannot have their own primary membership, and will always share the primary group member's expiry date.  The secondary member's expiry date cannot be edited.

Once you have completed and saved your secondary member details, click save.

You can see all secondary members in your group membership listed below your membership card. Click the arrow to view their details.

Repeat this process until you have added all of your secondary members.

Unfortunately, a secondary member can only be a member of a primary group member, which in this case is the employer who holds an Organisation (Group) Membership.

If have ceased work with your employer or would simply like to have your own membership not associated with your employer, you will have to purchase a new Full (Individual) Membership or an Associate (Individual) Membership.